TimDH
Headmaster
Posts: 298 
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Post by TimDH on Dec 22, 2007 15:04:42 GMT
Forbidden Planet.com, from which I ordered leader prime in July, cancelled order in september (I bought it on sale in argos in october) have just shipped me my cancelled order. Worst. customer. service. ever.
Anyone in the market for a MISB leader prime, PM me.
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Post by Starscreams Ghost on Dec 22, 2007 16:34:07 GMT
have you contacted them regarding an unauthorised payment on your card?
they should refund it for you
also speak to your card issuer as they will chase it up for you if the order was cancelled
FP are in the wrong and if you tell them that you are looking at the possibility of prosecuting through a fraudulent card transaction they should bend over backwards to sort it out for you
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Post by Devil Soundwave on Dec 22, 2007 20:37:34 GMT
have you contacted them regarding an unauthorised payment on your card? they should refund it for you also speak to your card issuer as they will chase it up for you if the order was cancelled FP are in the wrong and if you tell them that you are looking at the possibility of prosecuting through a fraudulent card transaction they should bend over backwards to sort it out for you Ghosty's right. I usually find that pointing this out and simply asking for some compensation you'll usually end up with a decent outcome, probably a refund and get to keep it. |
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Carn
Powermaster
Posts: 836
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Post by Carn on Dec 22, 2007 20:49:11 GMT
I had bad experiences with Forbidden planet.com a while back too. Never intend to use their service again.
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