Parcel Force Worldwide = Agony

[Caken Lagann]

This is rant, plain and simple.

Parcel Force Worldwide? Worldwide joke!

I have been waiting for a package from Japan for some time. To save postage costs I pre-ordered stuff and as it was released it was placed into a container until full then sent on. Fan2Fan are nice to me, darn nice!. Finally the box was full and on Saturday it was picked from Japan, arrived in England safely then...

On Monday it was delivered to an unspecified address and signed for by someone. Parcel Force guessed it had been dropped at a Post Office then after questioning the driver, dropped address X. I asked for the address, visited the locale and was delightfully informed they didn'y have it, surprise surprise!

Now I have to wait for Parcel Force to attempt retrieval and redelivery to me. Nothing has been offered apart an apology which might be faie enough but unless that parcel comes to me undamaged and unopened I am not going to be very polite when I call them up for an explanation. All this from a "premier" delivery service for which I paid EMS charges! What ever happened to "consignee only..." signature requests?

Not happy, raging in fact.

[Rev. Mirage]

Sounds about right.

Hope it all works out for you.

[nightbird]

Wow, that's going above and beyond awful service!

Mind you, after some bad experiences myself I would expect nothing less from them to be honest.

Hope they find it quickly for you.

[SmellyFerret]

I've also just found out that royal mail postal redirect service doesnt seem to apply to parcels!

I've moved house and had a redirect setup (in good time i may add!) - had confirmation and some redirected mail already.. go to the old house today to do a sign-out check with the letting agency - what do i find - a 'sorry we missed you' label for a parcel they couldnt deliver!
Got the parcel luckily and the name is 100% correct to that on the redirect.
Not expecting anything else luckily - but could have been a right pain in the "$£""£%"£!

Good luck with your parcel!

[Caken Lagann]

Ok this is a bit late but after all the annoyance Parcel Force came through. They had to threaten the person who did have my package with police, legal proceedings but they got it back in unopened condition.

But after all that I am put right off EMS service if they can cock up that easily.

[nightbird]

That's good news re the parcel.

[Rev. Mirage]

Very good news.